FAQs
CANDLE CARE THE FIRST BURN
It is important to remember that candles have memories. When you receive your candle, the wick will be approximately 1/4 – 1/8” tall, do not trim for the first burn. That said, as good candle practice – your wick should always be 1/4 – 1/8” above the wax before burning. Wicks may be trimmed with just gently run your fingers across the top!
BURN FOR THE PROPER TIME
When you first use the candle, please burn it for 1-3 hours or whenever there is a complete melted wax pool that goes across the diameter of the candle. This will prevent tunneling and extends the life of your candle.
**NEVER BURN A CANDLE LONGER THAN 4 HOURS**
POST BURN CARE
After the candle has fully cooled down, trim your wick to about a 1/4”. Please be sure you get most of the flaky, charred wood trimmed off. If the wick is only 1/4” after blowing it out, gently scrape off the very tip of the black charred wood wick.
It is important that you do not cut off or trim off the entire burnt wick. You will be left with nothing to burn.
WICKED CANDLES ( with flame )
These are the classic wax candles with a wick you light. Real flame! No electricity or devices needed—just a lighter or match.
WICKLESS CANDLES ( flameless )
Our cubes, 3D wickless candles, sprays, reed diffusers, scented turkey tail mushrooms and more! -> no open flame = reduced fire risk.
No smoke or soot! They are a safe option around kids, pets. Great for people with asthma, allergies, or sensitive.
All of our creations are highly scented. Our cubes can be saved for a couple of weeks and reheated multiple times until scent fades.
SOY WAX
Raw soy wax is made entirely from soybeans, 100% plant-based and biodegradable. Good scent throw.
COCONUT-APRICOT WAX
A luxury wax blend made from coconut oil, apricot kernel oil, with a minuscule amount of FDA food-grade paraffin for body and stability. Gluten free, toxin-free, parabens-free, and phthalates-free. Vegan and cruelty-free Creamy with a smooth surface. Excellent scent throw.
**NEVER BURN A CANDLE LONGER THAN 4 HOURS**
General
These are NOT flaws in the candles but natural characteristics of 100% soy wax and is actually a testament to the lack of paraffin and preservatives in soy candles. Neither of these characteristics, in any way, affect the scent throw or burning properties of the candles.
The bumpy tops you see in your candles after burning are quite common with 100% soy wax. It happens when the rate of cooling is inconsistent and unfortunately, it’s difficult to control that variable once the candle has been lit and then extinguished. Sometimes the candle will set with a rough, uneven surface, and sometimes it will set as smooth as glass. The good news is that this is a by-product of an all-natural wax, and it does not affect the performance of the candle.
Wood Wicks are all natural and can produce a soothing, crackling sound as they burn. Don’t forget to break off or trim the black, often split charred part of the wick before you begin a new burn. PLEASE wait until the wick is FULLY cooled before doing so.
Yes. After the candle has cooled down, of course, please trim your wick to about a 1/4”. Please remember that when trimming your wick, you want to make sure you get most of the flaky, charred wood trimmed off. If the wick is only 1/4” after blowing it out then just gently scrape of the very tip of the black charred wood and leave the rest. It is important that you do not cut off or trim off all of the black, charred wood or you will have no wick!
Several variables can contribute to this, but rest assured it can be resolved. Simply re-light the wick until you get it going. This is normal and will not always happen.
The flame on a Wood Wick can vary in size from quite tall to a slow smolder – this is also normal..
Never…But, when there is approximately 1/4” of wax left on the bottom of your candle you should discontinue use and repurpose the container. We would love to know what you do with your repurposed tins and jars! —> Email us at bindecia@live.com or tag us on facebook & instagram @TheCrazyShopUSA
Our candles and fragrance oils are vegan, and we are happy to report that neither we nor our suppliers engage in animal testing.
Please do not leave candle burning unattended. Keep candles out of the reach of small children and pets. Always burn on a heat resistant surface. Do not touch or move candle with visible (liquid) hot wax. Keep burning candles away from drafts, vents, and ceiling fans to minimize smoking or a wick blowing out causing the candle to burn unevenly. Make sure candle is completely extinguished and the wick no longer glows before leaving the room.
Shipping Policy
The time I need to prepare an order for shipping varies.In most circumstances I will be able to ship out orders within 5 business days. For larger orders can take up to 2 weeks.
Most orders arrive within a week but shippping time estimates cannot be guaranteed. Actual delivery time will depend on the postal service. Once the package is scanned by the post office, I have no control over how long the package will take to arrive. I am not liable or responsible for any delays, re-routes, or failed deliveries of your package.However, I always want to make sure you receive the order that you paid for so please don’t hesitate to contact me at bindecia@live.com if you ever have any concerns with the status of your order.
Buyers are responsible for taxes that may apply. .
All of our packages are shipped and insured through USPS If you have any questions please feel free to contact us @ bindecia@live.com